Terms and Conditions

Last Updated: August 2, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by Epic Leap AI ("we," "our," "us"). The website, local SEO services, AI assistants, automation workflows, and related offerings are collectively the "Services." By accessing or using the Services, you agree to these Terms. A separate service agreement or order form may include additional terms; if there is a conflict, that agreement controls for the applicable engagement.

1. Use of Services

You must be at least 18 years old and legally able to enter a binding agreement to use the Services. You may use the Services only for lawful business purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of account credentials, access links, and authentication methods, and for all activity under your accounts. Notify us promptly if you believe access has been compromised. You may not interfere with the Services, bypass safeguards, introduce harmful code, or use the Services to violate another person's rights.

2. Services Provided

Epic Leap AI provides local SEO and online-visibility services, AI voice and chat assistants, automation workflows, and related digital services. The scope, configuration, deliverables, and support level for a client engagement are described in the applicable service agreement or order form. We may modify, suspend, or discontinue any Service to address technology changes, security concerns, provider availability, legal requirements, or operational needs. New features and enhancements are subject to these Terms unless stated otherwise.

3. Intellectual Property

Our website content, designs, trademarks, branding, documentation, configurations, workflows, software, and other materials are owned by or licensed to us and are protected by intellectual property laws. Except for limited use necessary to receive the Services, you may not copy, modify, sell, publish, reverse engineer, or redistribute these materials without written consent. Clients retain ownership of their pre-existing brand materials, content, data, and other intellectual property. Rights in custom deliverables are governed by the applicable service agreement.

4. Payments and Billing

Fees, billing schedules, usage charges, retainers, and payment terms are stated in the applicable service agreement or order form. Payments are in U.S. dollars unless otherwise specified. You agree to provide accurate billing information and authorize charges consistent with your agreement. Taxes, duties, or similar assessments are your responsibility unless the law requires us to collect them. Late or failed payments may lead to suspension or termination after any notice required by the applicable agreement or law. Fees already earned are nonrefundable unless otherwise stated in writing.

5. Client Responsibilities

You will provide accurate, complete, and timely information, account access, approvals, content, and cooperation reasonably needed to deliver the Services. You are responsible for reviewing configurations and communications before launch and for ensuring that your use of the Services complies with applicable regulations, including data privacy, telemarketing, consumer protection, recording, advertising, and industry-specific rules. Delays or errors caused by incomplete information, unavailable access, or delayed approvals may affect schedules and outcomes.

6. Data and Privacy

We process personal information as described in our Privacy Policy and any applicable data-processing terms. Clients retain ownership of their data and grant us a limited, nonexclusive license to host, access, use, reproduce, and process it as needed to provide, secure, maintain, and improve the Services. Clients represent that they have the rights and permissions necessary to provide data to us and direct its processing. We may use aggregated or de-identified information that does not reasonably identify an individual or client to understand and improve service performance.

7. AI & Automation Disclaimer

AI assistants are designed to support lead engagement, scheduling, and customer communication. They do not provide legal, financial, medical, or other professional advice. Automated outputs may contain errors, misunderstand context, or require human review. The client is responsible for reviewing important outputs, maintaining appropriate escalation paths, and deciding when human intervention is required.

The client is solely responsible for compliance with the TCPA, FCC and FTC telemarketing rules, A2P 10DLC messaging requirements, and applicable data privacy laws, including GDPR and CCPA. Before outbound calls, SMS messages, or emails, the client must obtain and document valid end-user consent, honor opt-outs and suppression requests, and comply with timing, identification, recording, and disclosure rules. Epic Leap AI is not responsible for misuse of automation or regulatory penalties arising from unlawful use directed, configured, or initiated by a client.

8. SEO Disclaimer

Search engine rankings and visibility depend on algorithms, competitors, platform decisions, website history, market conditions, and other factors outside any agency's control. We follow search engines' published guidelines and apply reasonable professional practices, but we do not guarantee specific rankings, traffic, map placement, lead volume, revenue, or business outcomes. Timelines vary by market, competition, website condition, and client participation. Search platforms may change their systems without notice.

9. Limitation of Liability

To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of uninterrupted operation, error-free output, fitness for a particular purpose, or specific results. Epic Leap AI will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, or opportunities, arising from the Services. To the maximum extent permitted by law, our aggregate liability relating to a claim will not exceed the amounts paid for the affected Service during the three months before the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Epic Leap AI, its affiliates, and personnel from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable expenses arising from your use of the Services, your content or data, your breach of these Terms or another agreement, or your violation of law or third-party rights. We will provide reasonable notice of an indemnified claim and may participate in its defense.

11. Termination

We may suspend or terminate access if you violate these Terms, fail to pay applicable fees, create legal or security risk, misuse the Services, or if continued service becomes impracticable. You may terminate according to your service agreement. Upon termination, payment obligations accrued through the termination date remain due, and access may end. Provisions concerning intellectual property, payment obligations, data, liability limits, indemnification, dispute resolution, and other terms intended by their nature to survive will continue.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction and venue.

13. Changes to Terms

We may update these Terms to reflect changes in the Services, law, or business practices. Revised Terms will be posted here with an updated date. Continued use after an update constitutes acceptance of the revised Terms. Material changes affecting an active engagement may also be communicated through reasonable channels.

14. Contact Information

Questions about these Terms may be sent to:

Epic Leap AI
Delaware, USA
support@epicleap.ai