Epic Leap Now, LLC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We may collect the following categories of information:
Personal Information: Name, email address, phone number, billing details, and other identifiers you provide.
Business Information: Company name, job title, industry, and other details related to your business.
Technical Information: IP address, browser type, device type, operating system, and usage data (e.g., pages visited, interactions).
Communication Data: Records of communications with us, including support requests, emails, and call recordings (if applicable).
Client & End-User Data: Information processed through our AI automation and voice/chat services, as authorized by you.
2. How We Use Information
We use your information to:
Provide, operate, and improve our Services.
Communicate with you, including responding to inquiries and sending updates.
Process payments and manage billing.
Personalize user experience and optimize website functionality.
Ensure compliance with applicable laws and protect against fraud or misuse.
Train, test, and improve our AI systems (when permitted).
3. Sharing of Information
We do not sell your personal information. We may share data with:
Service Providers: Third-party vendors who assist with hosting, analytics, communications, payment processing, and other operational support.
Business Partners: In limited cases, if you opt into joint offerings or integrations.
Legal Authorities: When required to comply with legal obligations or protect our rights, users, or the public.
Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
4. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required by law.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to certain legal obligations).
Opt-Out: Opt out of marketing communications at any time by using the “unsubscribe” link in our emails.
Restriction & Objection: In some jurisdictions, request limits on how we process your data.
If you wish to exercise any of these rights, please contact us using the details below.
6. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Our Services may be operated from the United States and other locations. If you are accessing our Services from outside the U.S., your data may be transferred and processed in countries that may not provide the same level of data protection as your home jurisdiction.
8. Use of AI & Automation Services
Client Responsibility: If you use our AI voice/chat assistants or automation workflows to process end-user data, you are responsible for ensuring compliance with all applicable data protection and communication laws.
Consent: You must obtain and maintain valid consent from your end-users for AI-driven communications, recordings, or automated outreach.
Disclaimer: Epic Leap Now, LLC acts as a data processor for client-controlled data. We are not liable for misuse of AI outputs or unlawful processing initiated by clients.
9. Cookies & Tracking Technologies
- Analyze website traffic and usage patterns.
- Improve website performance and personalization.
- Support marketing and advertising campaigns.
10. Children’s Privacy
11. Changes to This Privacy Policy
12. Contact Us
Epic Leap Now, LLC
Email: support@epicleap.ai
